Your staff have hands-on experience of the services you offer and are likely to have strong views about how they can be developed.  Listening to your staff is crucial to improving services and building staff morale and commitment.   Acton Shapiro has worked with staff from a variety of organisations over many years, enabling them to share their views.  This often requires a sensitive approach, for example, where staff may feel under threat from change.  We work hard to establish trust and engage people.   We use a wide range of methods, tailored to the needs of the project, including: focus groups web portals questionnaires telephone interviews face-to-face interviews. Recent staff consultation projects: Carers: Agency support We talked to strategy managers, care managers and information management and technology staff, as well as staff from the health and voluntary sectors, about the identification, recording and referral of carers for City of York Carers Strategy Group.   Read more Older people: POPP evaluation We consulted staff involved in the Partnerships for Older People Project (North Yorkshire County Council) about their perceptions of the impact of the project on service users, working practices and partnership working.   Read more